Frequently asked questions
- How long will it take for my order to arrive?
To obtain more information about shipping times, please visit our shipping costs page
- How can I place an order?
Placing an order is very easy. Just browse our store, select the products you want, and add them to your cart. Then, click on the cart icon and follow the instructions to complete your purchase.
- What payment options are available?
We accept various forms of payment, including credit cards, debit cards, PayPal, etc. Choose the payment options most convenient for you. Check the accepted payment methods section inside our store!
- Can I track my order?
Yes, once your order has been shipped, you will receive an email with the tracking number. You can use this number to track your order online through the courier's website.
- What do I do if my order arrives damaged or incorrect?
We regret any inconvenience this may cause. If your order arrives damaged or incorrect, please contact us immediately via email at contactoffertsexpress.com. We will be happy to help you resolve the problem.
- How can I return a product?
If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange. The product must be unused and in its original packaging.
Please contact us before returning any product for detailed instructions via our customer service email: contactffertsexpress.com.
Please also visit our Refund Policy section
https://offertsexpress.com/policies/refund-policy
- Do you offer international shipping?
No, for the moment we do not ship internationally
- What are your customer service hours?
We are available Monday through Friday from 7:00 AM - 7:00 PM and Saturday from 9:00 AM - 3:00 PM.
-Can I change the delivery address after placing my order?
If you need to change the delivery address, please contact us as soon as possible. We will do our best to update the address before your order is shipped. Once the order has been shipped, we cannot change the address.
- Do you offer discounts or promotions?
Yes, we regularly offer discounts and special promotions. We recommend you subscribe to our newsletter and follow us on our social networks to stay up to date with the latest offers and news.
- How can I contact customer service?
You can send us an e-mail to contact us.
contactoffertsexpress.com
- What should I do if I forget my password?
If you forget your password, you can easily reset it. Go to the login page and click on "Forgot your password?". Follow the instructions to receive a password reset link in your email.
- Is my data secure?
Yes, we take the security of your data very seriously. We use advanced encryption technology to protect your personal information.
Visit our Privacy Policy page.
https://offertsexpress.com/policies/privacy-policy
- Do I have to create an Offerts Express account to make a purchase?
No, it is not necessary to create an account on our website to make a purchase, however, to participate in our promotions and special discounts you can create an account and thus be aware of the latest news on selected products